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United Web Host – Terms of Service (TOS)

Last Updated: [27-Nov-2025]

These Terms of Service (“Terms”) govern your use of all products and services (“Services”) provided by United Web Host (“we”, “us”, “our”). By purchasing, accessing, or using our Services, you agree to be legally bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Introduction

United Web Host provides web hosting, domain registration, email hosting, server management, and related digital services. These Terms apply to all customers and users of our platform.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old.
  • Provide accurate account information.
  • Not violate any local, national, or international laws.

3. Account Registration

You are responsible for:

  • Keeping your login credentials secure.
  • All activities performed under your account.
  • Updating your contact details so we can communicate with you.

United Web Host is not responsible for unauthorized account access caused by weak passwords or customer negligence.

4. Service Usage & Restrictions

You agree NOT to use our Services for:

  • Hosting malware, phishing pages, or harmful content.
  • Sending spam or unsolicited emails.
  • Illegal file sharing, hacking, or DDoS attacks.
  • Storing copyrighted content without permission.
  • Hosting adult, abusive, or hateful content (unless explicitly allowed).

We reserve the right to suspend or terminate accounts violating our Acceptable Use Policy (AUP).

5. Resource Usage Limits

To maintain server stability:

  • Overuse of CPU, RAM, I/O, or bandwidth may trigger temporary restrictions.
  • Shared hosting customers must follow fair usage rules.
  • Scripts or cron jobs that overload servers may be restricted.

Dedicated and VPS customers manage their own environment but must still comply with our AUP.

6. Payment Terms

  • All services must be paid in advance.
  • Invoices are due by the listed due date.
  • Late payments may lead to automatic service suspension.
  • Failure to pay within 7 days may result in data deletion.

Refunds

  • Refunds may be offered for hosting plans if requested within 7 days of purchase.
  • Domain registrations, addons, and server licenses are non-refundable.

7. Service Suspension & Termination

We may suspend or terminate an account for:

  • Payment failure
  • Violation of TOS or AUP
  • Security risk or abusive activity
  • Fraud or misuse of services

Suspension does not remove your responsibility to pay any outstanding invoices.

8. Backups & Data Responsibility

  • We provide optional backups depending on the plan.
  • Customers are fully responsible for maintaining their own backups.
  • We are not liable for data loss caused by software issues, hardware failure, or user actions.

9. Domain Services

For domain registration/renewal:

  • You must provide accurate WHOIS details.
  • Failure to renew on time may result in permanent domain loss.
  • Domain transfers follow ICANN regulations.

10. Server & Network Security

You agree not to:

  • Attempt to break server security.
  • Interfere with other customers.
  • Run scripts or activities that compromise server performance.

Security audits may be performed at our discretion.

11. Support and Maintenance

We provide support for:

  • Hosting issues
  • Email setup
  • DNS configuration
  • Server-related errors

We DO NOT cover:

  • Website design issues
  • Third-party scripts, plugins, or themes
  • Debugging customer-side code

Paid support services are available for development or custom fixes.

12. Service Availability (Uptime)

United Web Host targets 99.9% uptime.
However, downtime may occur due to:

  • Scheduled maintenance
  • Software/hardware updates
  • Network issues outside our control
  • Force majeure situations

No compensation is guaranteed unless included in a paid SLA plan.

13. Legal Compliance

Customers must follow:

  • Bangladesh ICT Act
  • International cyber regulations
  • Local hosting and data privacy laws

Illegal content or activities will be reported to authorities.

14. Limitation of Liability

United Web Host is not liable for:

  • Loss of profits, revenue, or data
  • Malware, hacking, or unauthorized access
  • Downtime beyond our control
  • Customer coding errors or misconfigurations

Our maximum liability is limited to the amount you paid for the service during the last billing period.

15. Changes to Terms

We may update or modify these Terms at any time.
Continued use of our Services after changes means you accept the updated Terms.

16. Contact Information

For questions or support:
United Web Host
Email: info@unitedwebhost.com
Website: unitedwebhost.com
Address: New York, United State

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